FAQ

Are your diamonds natural or lab-grown?

We specialize in premium lab-grown diamonds that offer the same beauty, brilliance, and durability as natural diamonds while providing exceptional value.

If you prefer a natural diamond, we're happy to create your jewelry with a natural diamond upon request. Simply contact us on WhatsApp at +1 (646) 931-6888 or email us at zoharinewyork@gmail.com, and our team will help you choose the perfect diamond for your needs.

Are your diamonds certified?

Yes. Our diamonds are IGI certified whenever stated in the product description. Please check each product page for certification details.

Do you ship worldwide?

Yes. We proudly offer secure worldwide shipping.

How long does shipping take?

Shipping times vary depending on your location. Most orders are delivered within 3–10 business days after processing.

Is shipping free?

Yes. We offer free worldwide shipping on all orders.

Can I return my order?

Yes. Please refer to our Return & Refund Policy for complete details regarding returns and exchanges.

Do you offer custom jewelry?

Absolutely. We create custom jewelry tailored to your preferences. Whether you're looking for a lab-grown diamond, a natural diamond, or a completely unique design, our team will be happy to bring your vision to life.

Can I customize any ring on your website?

Yes. Almost every ring on our website can be customized. If you'd like a different center stone, diamond size, precious metal, setting style, or a natural diamond instead of a lab-grown diamond, simply contact us and we'll create a piece that's made especially for you.

How do I know my ring size?

You can use our Ring Size Guide or contact our team for assistance in finding the perfect fit.

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

How can I contact you?

The fastest and easiest way to reach us is through WhatsApp.

📲 WhatsApp: +1 (646) 931-6888

📧 Email: zoharinewyork@gmail.com

Our team is available to answer your questions, help you choose the perfect diamond, discuss custom jewelry, and assist you throughout your shopping experience. We aim to respond as quickly as possible.